FAQ
easyJukebox App Support
Tap a question to reveal troubleshooting guidance for the mobile application.
Ensure you are on the wifi network of the venue. If you see songs in the queue, you are connected to the correct network. If songs cannot be added, check the message the application is giving you.
Playback has two levels: standard and priority. The priority queue plays first. Songs you add automatically go to the end of the standard queue. To play a song sooner, you can spend coins to move it to the end of the priority queue. The order within each level cannot be changed.
The venue may have certain songs blocked. Ask the staff about the song and whether it can be allowed. Some songs can be played after staff approval; others are permanently blocked and cannot be played at that venue at all.
The song may not yet be in our catalog. You can request new tracks by writing to us at info@easyjukebox.eu — once reviewed and approved, they will be added to the library.
If your payment was processed but coins were not credited, please wait a few minutes and restart the app. If the issue persists, contact us at info@easyjukebox.eu with your payment confirmation and we'll resolve it promptly.
Email us at info@easyjukebox.eu or call +420 601 327 464. Include your device type, app version, and a description of the issue for faster resolution.